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8x5 On-call Support


You can now contact us to solve your problems regarding Cisco Network Equipments. For your help, we have established a call center, where you can call us between 10:00 AM to 5:00 PM, every Monday to Friday.

We will provide you an immediate support on the following basis:

  • Immediate Response to most of the problems
  • 3 hours reply for general handover
  • 24 hours reply for complex problems
  • Record system of all the problems so that previous problems are easily handled.

If you require technical support outside of these hours please submit a ticket online and review your escalation documentation or contact the office.

To get support, call us at 977-1-4487099. We however, prefer online support.

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Support Services
8x5 Call Center Help Desk
Call us to our dedicated helpdesk to register your issues.


24x7 Online Support
Register your problems to our secure support site, check its status, and attain resolutions.


Annual Maintenance Contract
Protect and cover your network in the event of breakdown or failure.


Escalation and Assessment
Escalation Methods and FAQs
The process of escalation helps to identify the intensity of your issues. By escalating a issue, you are ensured of...


Help Assess My Network
Why Network Assessment ?

So that you can know how is your network operating, including but not limited to ....


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© 2002-2022, Institute of Information Development Pvt. Ltd. All rights reserved.                                                      Legal Disclaimer | Privacy Statements
Institute of Information Development Pvt. Ltd. (IID Pvt. Ltd.) is the most reliable network and security support center in Nepal. IID is Cisco Premier Partner and Juniper JPartner and is associated with other world-renown vendors like IBM, Huawei, VMWare, RedHat, Microsoft etc. IID also provides 8x5 Call Center Help Desk, 24x7 Online Help Desk. IID Nepal, Cisco Premier Partner Nepal, Cisco Premier, Premier Partner, Juniper JPartner Nepal, Cisco Partner, Junper Partner, Cisco Nepal, Juniper Nepal, Nepal Cisco, Nepal Cisco Network, Nepal Juniper, Nepal Juniper Network, RedHat Nepal, RedHat"